Here are a few of the frequently asked questions. Your feedback is greatly encouraged to provide you with the best customer experience. If you have any questions, please send us an email at support@casatrail.com 

Q. Where do you ship from?

We ship from our partnered warehouses & factories located in US & China.

Q. How long will it take for my items to arrive?

It will usually take 5-10 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

Q. How long will it take to receive a tracking number?

It will take usually between 2-5 business days.

Q. Where can I place an order from?

You can place an order from any country; we ship worldwide.

Q. Is shipping really FREE?

Yes, shipping is free worldwide on all items.

Q. Where is your company located?

Our office is located in India, and supply warehouses in the USA, and China.

Q. Which currency will I be charged in?

We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Who can I contact if I have a problem with my order?

All inquiries can be forwarded to support@casatrail.com

Q. How can I pay?

We accept all major Credit/Debit Cards: Visa, Mastercard, Discover, Amex, and also PayPal and Stripe.

Q. Is Checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure. Safe payments via Stripe® and/or PayPal®

Q. If I enter my email address, will you sell my information?

We do not sell our customers' information. Emails are strictly for follow-up and to send newsletters of our promotions and discount coupons.

Q. Will I (the customer) have to pay customs?

For most countries, you will not have to pay customs, but it depends on where you are located and if you order more than 1 piece.

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